Frequently Asked Questions

 

What is Strathmore and who are the Resident Partners?

Strathmore is a non-profit multi-disciplinary arts center in North Bethesda, MD that hosts concerts, art exhibitions, afternoon teas, family festivals, summer camps, and education classes in dance, music, and visual arts. The Strathmore campus is comprised of the Mansion at Strathmore, an outdoor sculpture garden, an outdoor concert pavilion, and the Music Center at Strathmore. The Music Center at Strathmore is home to an acoustically superb 2,000-seat concert hall that welcomes world-class artists for music and dance performances all year long, and an education center, home to innovative rehearsal spaces, classrooms and private studios that have music and dance classes, master classes, mentoring sessions, workshops, private lessons, and summer camps where students of all ages have a myriad of educational opportunities.

Strathmore has multiple resident partners who, along with Strathmore, present programming and provide educational opportunities in the Music Center at Strathmore. Resident partners include the Baltimore Symphony Orchestra, our founding partner, Washington Performing Arts, National Philharmonic, CityDance, and Levine Music. Learn more about our resident partners.

Learn more about Strathmore. 


Where can I find background information about Strathmore?

Information on our mission, history, staff, board of directors, and employment, internship, and volunteer opportunities are available on our About Us page.


Is there a calendar that lists all events at Strathmore?

Yes, our Upcoming Events page offers a full list of upcoming shows, viewable by calendar or list, and gives you the ability to search for a performance by date, presenter, genre, or event type.


Where can I find Strathmore events for families?

On our Upcoming Events page, you can find family events by searching under “View by Genre,” choosing “Family.”


Can I bring my child to concerts?

For ticketed events, all patrons are required to have a ticket regardless of age. Patrons are urged to use their best judgment when bringing children to a concert that is intended for adults. There are some performances that are more appropriate for children than others. Some presenters do not allow children under the age of 6 years to non-family concerts. As always, if any person makes a disruption during a concert, it is appropriate that they step outside to accommodate the comfort and convenience of their fellow concert attendees. Contact the Ticket Office at 301.581.5100 for additional information.


Do you have a dress code?

Given the variety of events that take place at Strathmore, there is no standard dress that is necessary. All patrons must wear shirts and shoes.


Can I bring my dog to outdoor concerts?

While we love furry friends, we have to ask that you leave them at home for the comfort and convenience of fellow concert patrons.


How do I get to Strathmore?

Strathmore is located ½ mile north of the Capital Beltway (I-495) just off of Rockville Pike immediately adjacent to the Grosvenor-Strathmore station on Metro’s Red Line. For detailed directions by car, Metro, or bus, visit our Directions page.


Where do I park?

Parking for special events, festivals, outdoor concerts, events in the Music Center and overflow parking for the Mansion, is in the Grosvenor-Strathmore Metro Garage.

Parking for the Mansion at Strathmore and galleries is in the Mansion at Strathmore lot.

Learn more specific information regarding parking on our Directions & Parking information page.


Can I leave an emergency number in case someone needs to contact me while I am attending a performance in the Concert Hall?

If there is an urgent need to contact a patron attending a Music Center concert, please call 301.581.5112 and give the patron’s name and exact seating location for a return call. The patron will be contacted by the ushering staff and the given the message.


What provisions are there for people with disabilities?

Elevators, ramps, specially designed and designated seating, designated parking, and many other features make the Strathmore campus accessible to patrons with disabilities. Learn more about accessibility on our Accessibility page.


Can I take a tour of Strathmore?

Strathmore offers free guided tours of the Music Center at Strathmore Monday–Friday 10am–4pm and Saturday 10:30am–1pm. Please call the Docent Desk at 301.581.5243 to ensure the Concert Hall is open before you arrive. Reservations are required for groups of 10 or more. To reserve a tour, please email tours@strathmore.org or call 301.581.5102.

Historic Home Tours of the Mansion available during regularly scheduled tours. Gallery tours of the current visual arts exhibitions in the Mansion are available during Curator's Tours, Children’s Talk & Tours, and Pre-Tea art tours. Learn more about these programs.

For Gallery tours for groups of 10 or more, please call the Visual Arts office at 301.581.5146.


I lost something at Strathmore, is there a lost and found?

If you think you lost an item at Strathmore, please call 301.581.5200 and select the prompt for lost and found. We will do our best to reunite items with their owners, but we cannot be responsible for items lost on campus.


How can I be added to the mailing list or request a brochure?

The best way to add your name to our mailing list or request a brochure is to create an online account and sign up for Strathmore’s mail and email lists or call 301.581.5200. Some announcements of new shows and programs are only made via email, so make sure you give us your email address when you sign up!


How do I find out about jobs, internships, or volunteer positions at Strathmore?

Visit our Jobs and Internships page for the latest listings. To learn more about volunteering, or to apply to volunteer at Strathmore, visit our Volunteers page.


How do I become a Strathmore Star?

Strathmore Stars provide an integral part of the support necessary to help Strathmore present artistic and educational programming. Stars receive great benefits including exclusive ticket presales, discounts on all performances and events presented by Strathmore, the Shop at Strathmore merchandise, at the Allegro Kitchen, Afternoon Tea, plus invitations to special events, and much more!

Learn more about the Strathmore Stars and join today!


What education programs do you have at Strathmore?

Strathmore and its resident artistic partners provide a myriad of educational programs for students of all ages in music, dance, and fine arts. Learn more about our Education Programs.
 

Can my group perform at Strathmore?

Strathmore and each of its artistic partners book the groups they present at Strathmore. If you have a group you would like to book, call Strathmore or one of our resident partners to find out where to send your demo tapes and information.

The Concert Hall in the Music Center and Shapiro Music Room in the Mansion can be privately rented for concerts. See the rentals page for more information.


How do I purchase tickets?

There are several ways to purchase tickets:
ONLINE 24 hours a day through any event page

See the full listing of upcoming events

IN PERSON at the Music Center Ticket Office
PHONE 301.581.5100
FAX 301.581.5101
MAIL your order with credit card information or check to: Ticket Office, The Music Center at Strathmore, 5301 Tuckerman Lane, North Bethesda, MD 20852-3385
TTY via Maryland Relay for MD residents at 711 or out of state at 800.735.2258

Ticket Office Hours:

Monday – Friday: 10am-5pm
Saturday: 10am-2pm
The ticket office is also open before performances in the Music Center. 
Summer hours may vary


Why was a fee added to the cost of my ticket?

Strathmore charges a Campus Services Fee per ticket to help defray the costs of continuing to provide exceptional Patron Access and Support at Strathmore (PASS), to maintain and upgrade amenities such as egress assistance in Metro garage and golf cart service, and to help sustain our public facility.

As a non-profit organization, Strathmore is committed to keeping ticket prices as affordable as possible, but the costs of maintaining campus services are more than can be covered by ticket prices alone. You can avoid paying the Campus Services Fee and save 10% on all your ticket purchases throughout the year by becoming a Strathmore Star. Groups of 15 or more and any patron who purchases their tickets in advance at the Ticket Office are also exempt from the fee as a courtesy.


Where can I view a seating chart for Strathmore?

View a seating chart of the Music Center at Strathmore. All seating for performances in the Mansion at Strathmore are general admission.


I already purchased my tickets, but they have not arrived in the mail, what should I do?

Tickets are typically mailed two weeks before the performance. If you have not received your tickets by one week before the performance, please call the Ticket Office at 301.581.5100.

If you order your tickets in the two weeks before the performance, they will be held at the Will Call window of the Ticket Office for pick-up the evening of the performance.


Does Strathmore provide concert programs?

Strathmore is going green! We're trying to reduce our environmental impact by printing programs only when needed. We're working hard to provide rich, educational, valuable concert information to our patrons before our performances in the form of online content. Checking out online content before your arrival ensures a more connected experience with less distractions! Programs will still be supplied at certain performances where appropriate, but we are working to reduce our numbers whenever we can – and we encourage you to join in the efforts by sharing programs or reading them online before you come.


How do I know if a concert has been cancelled?

Shows are rarely cancelled in the event of inclement weather. If the Music Center at Strathmore cancels a performance, ticket refunds will be available. Please check the announcements section of the home page and our Facebook page for the latest regarding show cancellations or delays.


May I return or exchange my tickets for another performance?

Learn about Strathmore’s return and exchange policies.


Are there group rates?

Yes! Learn about Strathmore programs for groups.


Are there student/military/other discounts available?

Discounted tickets and special offers may be available for select shows for students and military personnel. Please call the Ticket Office at 301.581.5100 to inquire about any current discounts. We also advertise these special discounts through local college and university music programs and military bases and military service organizations.
 

How do I find information about an event that is not listed on the calendar?

Events are added to the calendar as soon as they are officially scheduled and available for public sale. If an event is not listed here, even if it appears on another website, it may not be confirmed yet, it may not be announced yet for public sale, it may be a private event, or the event is not on sale through our Ticket Office. If you have a question about an event that is listed here, please contact tickets@strathmore.org.
 

How can I learn more about or buy tickets to AMP?

AMP is Strathmore's newest venue, located 2 miles up Rockville Pike in the Pike & Rose neighborhood. For more information or to purchase tickets, visit www.AMPbyStrathmore.com
 

Is smoking allowed on Strathmore's campus?

Strathmore’s buildings and grounds are smoke free in accordance with Montgomery County code.

Support Strathmore

We rely on charitable gifts from individuals to sustain and expand our visual and performing arts experiences and arts education programs. Your gift will foster incredible social impact by allowing Strathmore to remain a strong and vibrant resource in your community.

Make a membership gift here.

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