Music Center Policies

• Allowable bag size is no larger than 14” x 10” x 13”.
• Limit one per person.
• Backpacks, diaper bags, duffel bags, and suitcases are not permitted.
• Patrons in possession of unapproved bag items will be asked to take them to their vehicles or dispose of them. 

Patrons found in possession of these items will be asked to take them to their vehicles or dispose of them. 

• Weapons including but not limited to firearms, projectile weapons, ammunition, bladed, edged, or sharp tools, club-like items and striking devices, explosives or combustible chemical compounds and mixtures, and disabling chemicals such as mace or pepper spray 
• Weapons or items construed as weapons (including, but not limited to: firearms, knives exceeding 3.5 inches, sharp-edged objects, mace and pepper spray, tasers, props/toys) 
• Marijuana and other drugs without a prescription  
• Pets, including emotional support animals 
• All outside food and beverages including alcohol  
• Laser pointers (will be confiscated, patron subject to ejection) 
• Audio or video recording devices, GoPros, professional cameras or cameras with removable lenses and selfie sticks. Photography is prohibited at many performances. 
• Bullhorns or noisemakers 
• Balloons with helium
• Confetti, glitter, and other items that can be thrown 
• Large hats or accessories that may limit the view of other patrons 
• Commercial signage and unapproved pamphlets, handouts, advertisements 
• Skateboards, scooters, inline skates and hoverboards must be checked at coat check them at coat check
• Remote control flying devices, drones, or UAVs (unmanned aerial vehicles) 
• Signs, banners, or posters of any kind
• Strollers and infant carriers must be checked at coat check

• Increased security measures may be in place for your performance including bag checks and the use of handheld or walkthrough metal detectors.
• All guests are strongly encouraged to arrive early in the event there is extra security screening in place.
• The venue opens 90 minutes prior to most performances.
• By presenting your ticket and entering our venue, you consent to security screenings.

• We recommend arriving 45-60 minutes early so you have plenty of time to find parking, pick up your tickets, go through venue security, use the restroom, get a drink, and browse the show merchandise before getting seated.
• Lobby doors typically open 90 minutes prior to show time and house doors open 30 minutes prior to show time. Show times vary; please check your ticket or our Event Calendar to confirm the start time of the performance you’re seeing.
• Late seating is not guaranteed and is dependent on the production.

MASKS
Masks are welcome but no longer required in our venues.

STAY HOME IF SICK
If you are feeling sick or have symptoms that could expose other patrons to illness, please stay home.

Learn more about our generous refund and exchange policies.

AIR QUALITY
Our HVAC systems completely turn over indoor air with fresh outside air every 15 minutes thanks to the installation of MERV 13 air filters in all of our venues. These high-efficiency air filters remove pollen, allergens, and airborne germs.

To help create a comfortable and enriching experience for everyone, we kindly ask that all visitors, children and adults alike, are mindful of the performance environment. Guests are expected to treat others with courtesy and respect, refraining from disruptive, unsafe, or abusive behavior in our venues.

To help maintain a safe and enjoyable environment for everyone, patrons should follow staff instructions, consume alcohol responsibly, and keep phones silenced and put away during performances. We encourage everyone to take responsibility for their own positive experience by promptly reporting any inappropriate behavior to venue staff. 

What should I wear to Strathmore?

Strathmore does not have a dress code and we encourage you to be comfortable and be yourself. Dress up, dress down, or just come as you are.

What is the policy about smoking at Strathmore?

Strathmore’s venues are smoke-free facilities. As a county facility, smoking, including E-cigarettes, are not permitted on Strathmore’s campus.

When should I arrive?

We recommend arriving early to park, pick up tickets, and get to your seat. Allow additional time if you would like to enjoy refreshments, explore the lobby artwork, and browse show merchandise. Please note that late seating is at the discretion of management and is not guaranteed as it is dependent on the production.

Lobby doors typically open 90 minutes prior to show time and house doors open 30 minutes prior to show time. Show times vary; please check your ticket or our Event Calendar to confirm the start time of the performance you’re seeing.

What happens if I'm late?

We understand that things happen, and we will do our best to get you seated when and if we are able. Late seating is at the discretion of management and is not guaranteed as it is dependent on the production.

How do I access and use a mobile ticket?

We have a video to walk you through it! Check it out here.

What's the best way to get to Strathmore?

Strathmore is right on Metro's Red Line, so we highly suggest that option! Complimentary parking in the Metro garage is available during most performances. Read more about getting here and parking on our Directions & Parking page.

Can I bring my drink to my seat?

Drinks served in Strathmore reusable cups with lids are allowed inside the Concert Hall. Add a reusable cup to your drink purchase for $5 and bring it back for future visits to be refilled for the cost of the beverage. No food is allowed inside the Concert Hall.

Strathmore will not permit cups with lids from other venues. Plastic bottled water is permitted. Glass is not permitted in the Concert Hall. Coffee cups with lids are not permitted.