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Frequently Asked Questions

CAN I PURCHASE A SUBSCRIPTION?
Strathmore is no longer selling a traditional subscription package for the performances we present. All tickets will be sold as Single Tickets. Strathmore Stars get a priority ordering period each time new shows are announced and a 10% discount on every ticket ordered (for shows presented by Strathmore). Each performance information page will tell you if it is available to Stars only, or when the sales open to the General Public.

HOW ORDERS ARE FILLED
Orders are seated immediately upon purchase – you can even choose your own seats online for performances in the Music Center – so order early for the best seats! Strathmore Stars get a priority ordering period each time new shows are announced, so join the Stars now to get the best seats!

RETURNS AND EXCHANGES
Strathmore Stars receive certain privileges in relation to exchanges that the general public does not enjoy. Stars may exchange their tickets for another performance presented by Strathmore with no exchange fee. To exchange, Stars should return tickets by mail or in person by 5 p.m. the day of the performance for evening performances and by 5 p.m. the previous business day for matinee performances. Please call the Ticket Office at (301) 581-5100 or click here for detailed instructions on how to exchange tickets.

CHILDREN
Strathmore welcomes children and families. For ticketed events, all patrons regardless of age are required to have a ticket. Use your best judgment when bringing children to a concert that is intended for adults. Some performances are more appropriate for children than others.

DIRECTIONS
Strathmore is conveniently located on Rockville Pike, just off the Capital Beltway or I-270 and immediately adjacent to the Grosvenor-Strathmore Station on Metro’s Red Line. Click here for complete driving directions.

PARKING
Complimentary parking for ticketed events in the Music Center’s Concert Hall is located in the Grosvenor-Strathmore Metro garage off of Tuckerman Lane. At the end of each ticketed event in the Concert Hall, the exit gates of the garage will be open for 30 minutes to exit the garage. If you leave before, or up to 90 minutes after this 30-minute period, you must give your ticket stub to the Metro attendant to exit.

Patron drop-off and pick up (free) and Valet Parking (for a fee) is available at the drop-off circle along Tuckerman Lane.

Parking for events in the Mansion at Strathmore is complimentary in the Mansion lot. Enter at 10701 Rockville Pike.

15-minute parking for Ticket Office purchases is allowed in the Mansion lot Monday–Friday, 9am–5pm.

Click here for detailed parking information.

P.A.S.S.: PATRON ACCESS AND SUPPORT AT STRATHMORE
Strathmore welcomes patrons with disabilities. Please call the Ticket Office at least two weeks in advance to request accommodations for performances. Accessible options include, but are not limited to:

  • Every seating section includes wheelchair accessible seating
  • Special seating accommodations for mobility, vision, and hearing impaired patrons
  • Golf cart shuttle service from garage to Music Center entrance
  • Assistive-listening devices available
  • Large Print Programs
  • Sign-interpreted performances available on request (Subject to availability; please make requests by calling 14 days in advance of performance.)
  • Voice by phone at (301) 581-5100 or TTY via Maryland Relay for MD residents at 711 or out of state at (800) 735-2258.

Complete information on accessibility and support services may be found by clicking here.

Still have questions? Call the Ticket Office at (301) 581-5100.

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