Employment Opportunities

Strathmore is a multidimensional creative anchor in the community, where everyone can connect with the arts and artists can explore their full potential. We present nearly 400 performances, exhibitions, and education programs annually for diverse audiences on our Montgomery County Maryland campus and throughout the community. 

Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our work is based on our mission to amplify distinctive and diverse artistic voices and curate experiences to enrich every life and shape stronger communities.

We are actively assessing how systemic inequities impact our organization’s work at all levels and how best to address those inequities in a way that is consistent with our mission. This commitment is made within the broad context of Strathmore’s Inclusion, Diversity, Equity and Access (IDEA) goals to expand access and diversity, promote inclusion, and build equity for all.  With these daily actions, Strathmore intends to become an actively anti-racist, anti-discrimination, and inclusive organization. You can read more about Strathmore on our website, including information about our mission and values. 

Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.

We are eager to cultivate a broad and inclusive field of applicants. Strathmore is committed to building a diverse community of staff, volunteers, and interns. Individuals from underrepresented groups are encouraged to apply.  

House Manager Mansion

The Mansion at Strathmore is home to intimate artistic programs presented by Strathmore in the 100-seat Dorothy M. and Maurice C. Shapiro Music Room, the Gudelsky Gallery Suite, the outdoor Gudelsky Concert Pavilion, and Sculpture gardens. The Mansion at Strathmore also serves as a location for a variety of private events, including weddings, receptions, corporate meetings and retreats, recitals, memorial services, and other social events.

Mansion House Managers work independently to manage a seamless experience for the Mansion private event clients, guests and vendors. Mansion House Managers help prepare the Mansion for events in addition to assisting with and overseeing post-event breakdown and clean-up. They serve as independent leaders and often may be the sole representation of Strathmore for the duration of an event. Mansion House Managers may also be called upon to staff in-house events in lieu of full-time staff.

POSITION SUMMARY WORK SCHEDULE

Mansion House Managers work a varied schedule of weekdays and evenings, and weekends hours, solely dictated by the event schedule. Schedules are produced monthly and do not exceed an average of 20 hours/week. All shifts are for 4 hours at minimum. Overtime is paid on holidays and for time worked after midnight.

TYPICAL EXAMPLES OF THE POSITION'S RESPONSIBILITIES AND DUTIES

Mansion House Managers are often the sole Strathmore representative responsible for successful execution of private and in-house events and the protection of the Strathmore/County physical assets. They command a wealth of knowledge in both general Strathmore and Mansion specific protocols and procedures.

• They serve as the “Face of Strathmore,” representing the organization with the utmost level of excellent customer service and hospitality when interacting with patrons and clients.
• Act as information distributors and greeters and provide a security element in the venue.
• Provide guests with directions, instructions, and assistance as needed including issues of ADA accessibility.
• Are fully versed in securing the Mansion following events and responsible for arming and disarming the system.
• Convey and enforce Mansion rules and contract requirements to clients and vendors.
• Convey and enforce procedures in emergency situations, including swift contact for support and to apprise senior management of situation. File incident reports as needed.
• They serve as day-of on-site coordinator for issues related to the physical space, executed contract, and outside vendors (for example, DJ, Photographer, Florist)
• Work closely and efficiently with Private Events teams, catering staff and vendors to ensure a safe and service-oriented environment.
• Work closely with the caterer or banquet captain to ensure the client’s event is a success
• Operate and troubleshoot in-house A/V equipment (the sound system for playlist music, and the podium and mic for spoken presentations).
• Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service.
• Adhere to Strathmore’s inclusion, diversity, equity and access principles while serving the public and working with colleagues.
• Other duties as assigned

Accountabilities

Satisfactory completion of this job will be demonstrated by exhibiting excellent attention to detail, demonstration of broad range of institutional knowledge, anticipating event needs, exercising sound professional judgment, building and maintaining good working relationships with staff, clients, and vendors, keeping excellent records, and ensuring that customers and guests alike will leave Strathmore with wonderful memories of our institution and its staff.

QUALIFICATIONS/EXPERIENCE

• Applicants should possess strong communication and decision-making skills.
• Mansion House Managers must have schedule flexibility.
• Previous event management experience preferred.
• Mansion House Managers are empowered to make decisions on behalf of the organization and expected to react confidently and thoughtfully to situations as they arise during an event as the on-site person in charge.
• Must be able to lift up to 30 pounds and stand on your feet for at least four hours at a time.
• The applicant should have an adaptable nature and be able to think quickly on his/her feet.
• The applicant should also have strong teamwork and multitasking skills to coordinate event setup and takedown in an orderly manner while enforcing catering and vendor guidelines as the need arises.
• Mansion House Managers are empowered to make decisions both in reaction to issues as they arise and in accordance with Strathmore policies and procedures.
• Must be comfortable operating basic A/V equipment and lighting within the venue.
• Strong customer service skills are required.
• CPR and first aid training is preferred.

COMPENSATION AND BENEFITS
$17.00 hourly. No benefits are included.

To apply, please provide the following items:

• Cover letter including salary requirement
• Résumé

Submit though our online jobs portal.

The Event Crew position is primarily responsible for assisting and supporting successful event preparation, activation, and strike (in whole or in part) and ultimately contributing towards an exemplary experience for patrons.    

POSITION SUMMARY WORK SCHEDULE

Daytime, evening, weekend, and occasional holiday hours based on event needs including working pre- and post-show events. This position’s schedule is event based and can take the form of seasonal work and/or occasional “at-will/referral” work as Strathmore’s schedule dictates. 

TYPICAL EXAMPLES OF THE POSITION'S RESPONSIBILITIES AND DUTIES

• Perform duties in support of the successful hosting of meetings, concerts, art openings, and other special events on Strathmore’s Campus.  
• Event setup/teardown for Strathmore including tables, chairs, tablecloths, emptying of trash, etc.  

• Provide parking assistance during special events in which it is required  
• Hand out Strathmore merchandise, flyers, pamphlets, etc. to participating patrons. 
• Be able to give directions and answer basic questions regarding the current event 
• Gather supplies, equipment, and other goods in support of event needs 
• Other duties as assigned  

ACCOUNTABILITIES

Satisfactory completion of this job will be demonstrated by exhibiting excellent attention to detail, the safe, careful, and thorough handling of Strathmore material assets (tables, chairs, signage, etc.), following a series of specific instructions from a supervisor, building strong working relationships with staff, and communicating effectively with staff and patrons. 

QUALIFICATIONS/EXPERIENCE

• Exceptional initiative and attention to detail.  
• Skilled in maintaining a positive working relationship with co-workers.  
• A keen sense of customer service and pride in your work.  
• Possess the ability to perform physical activity such as stooping, bending, lifting heavy equipment, and climbing ladders with the ability to lift a minimum of 50 pounds.  
• Clear and professional written/verbal communication skills.  
• Flexibility in scheduling with availability on weekdays and weekends, with some evenings.  
• A Valid Driver’s License is preferred. 

COMPENSATION AND BENEFITS

$15.00 hourly. No benefits are included. Can be replaced with SSL hours with pre-requisite paperwork. 

TO APPLY

Please submit the following items:

• Cover letter.
• A résumé showing demonstrable accomplishments as indicated above.

Submit though our online jobs portal.

POSITION SUMMARY:

Under the direction of the Director of Venue Rentals and Operations, the Facilities Coordinator is responsible for routine and preventative maintenance, building repairs, and grounds maintenance support. The Facilities Coordinator leads Strathmore’s Event Crew and orchestrates the scheduling and completion of all event setups in Strathmore venues. The Facilities Coordinator acts as the point of contact for work orders through Montgomery County Department of General Services and is responsible for insuring the completion of both County and third-party vendor repairs and maintenance. This position supports the Operations Department and contributes to a positive team mentality, fostering an atmosphere that enables the efficient and professional completion of organizational priorities and contributes to an exemplary patron experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Coordinating Maintenance and Repair (50%)

• Through regular walk-throughs of the venues and campus, identify maintenance and repair issues requiring County and/or specialized contract services.
• Coordinate maintenance and repair work on building systems such as HVAC, electrical, and plumbing through submission and tracking of Montgomery County Work Orders and through third-party vendor contracts.
• Liaise with those contractors when on site lending support, gaining knowledge, and sharing information.
• Regularly inventory and track maintenance of building equipment and assets.
• Organize ongoing maintenance, including painting and repairs to the physical buildings, as required, through submission and tracking of Montgomery County Work Orders and through third-party vendor contracts.
• Execute small repairs and light restoration projects with respectful and responsible handling of Strathmore assets and equipment.
• Troubleshoot and respond to unexpected/emergency maintenance requests while on site.

Event Set Up (50%)

• Coordinate and implement requirements for event set ups and take downs across Strathmore’s multiple venues.
• Maintain a call list for and schedule Event Crew, as needed.
• Develop and maintain productive relationships with clients, coworkers, supervisors, and peers.
• Perform other duties as assigned by the Director of Venue Rentals and Operations.

ACCOUNTABILITIES

Satisfactory completion of this job will include:

• Ability to work both independently and within a team as needed.
• Adhering to a budget and within building operations parameters.
• Satisfactorily resolving repair and maintenance issues in a timely manner.
• Ability to effectively interact with colleagues, municipal government, and vendors.
• Monitoring the work of contractors and vendors.
• The work of this individual involves evening, weekend, and holiday hours. 

QUALIFICATIONS

• One to three years' experience in project management, facility management, hospitality, or related field.
• Knowledge of facility operations and maintenance practices and procedures.
• Knowledge of computerized building, HVAC, and other related systems.
• Computer literacy, including the use of database work order systems, Microsoft office and Excel.
• Exceptional initiative and attention to detail.
• Skill in maintaining a positive work relationship with co-workers.
• Has a strong sense of customer service and pride in your work.
• Ability to perform physical activity such as stooping, bending, lifting heavy equipment and climbing ladders with the ability to lift a minimum of 50 pounds.
• Has a basic knowledge of carpentry, plumbing and electrical systems.
• Excellent written and verbal communication skills.
• Flexibility in scheduling with availability on weekdays and weekends, with some evenings.
• Good driving record with valid driver’s license.
• Commitment to inclusion, diversity, equity, and access.

STATUS, SALARY, AND BENEFITS

• This is a fulltime, exempt, salaried position. Salary is commensurate with experience in the range of $42,000 - $47,000 annually.
• Strathmore offers a collegial and inclusive culture, and a generous benefits package, including paid vacation, holiday, personal days and sick leave, and tuition assistance. Plus, excellent health, vision, wellness, and dental benefits and retirement plans.
• Professional development resources, along with opportunities to build your career and expand your network.
• Opportunities to attend a wide range of performances and events at The Music Center, The Mansion, and AMP.
• Applications will be accepted until the position is filled. All contacts and correspondences will remain confidential.

TO APPLY
For best consideration, please submit the following items by April 15:

• Cover letter
• Résumé

Submit to our online portal.

Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.

POSITION SUMMARY STATEMENT 

The Communications & Marketing Specialist is a critical part of Strathmore’s Communications & Marketing team—supporting the department in a variety of ways including writing, editing, production and distribution of materials, and administration. The Specialist works closely with the Director of Marketing, Director of Communications, and Vice President of Communications to maximize the effectiveness of campaigns, storytelling, branding and other outreach.

Publications & Production (30%)

• Manage the creation of a variety of flyers, posters, signage, and other materials.
• Oversee the timelines and production for several major institutional publications such as the quarterly newsletter, keeping the team on schedule and on budget and ensuring high-quality results.
• Develop timelines for various initiatives to include all outreach activities and accounting for preparation and review time needs.
• Place orders for and manage the design of nametags, business cards, promotional items, and letterhead.
• Manage Strathmore’s publications and photo archives.
• Resize photos and otherwise prepare content for materials, web, and social media.
• Update and manage various sections of the website.

Writing & Editing (30%)

• Write and distribute media advisories, press releases, and programming guides to press under the guidance of the Director of Communications.
• Edit or proofread print and digital materials regularly to ensure accuracy and consistency.
• Write copy for emails, promotions, and other materials.

Administration & Coordination (40%)

• Update community calendars and list-servs.
• Support Grassroots marketing efforts by coordinating with community members to arrange promotions.
• Maintain front of house marketing materials including brochures, posters, marquee, signage, and more in Strathmore facilities.
• Prepare materials for community events and distribute major publications throughout the community utilizing volunteer support and distribution companies.
• Represent the team at events and festivals in rotation with other staff and provide on-site support for media, groups, or photographers. Keep a schedule of these events and recruit volunteers when needed.
• In coordination with the Database Administrator and Analyst, create reports to measure the efficacy of departmental efforts.
• Help maintain and manage departmental contacts including media lists, grassroots organizers, etc.
• Research artists, events, and outreach opportunities to enhance marketing strategies.
• Coordinate marketing materials and space inclusion for partners and renters.
• Attend weekly marketing meetings and provide input into marketing and communications strategy, goals, and objectives. Take notes and complete action items from these meetings.
• Works alongside team members to accomplish occasional unplanned events and occurrences.

40 hours per week, including some evenings and weekends.

ACCOUNTABILITIES
Satisfactory completion of this job is illustrated by successfully:

• Creating high-quality, consistent content and materials to elevate the Strathmore brand.
• Editing and improving materials.
• Strengthening the efficiency of the Communications & Marketing team through improved systems and by providing support to team leaders.
• Contributing to strong sales for shows and events on Strathmore stages and walls.
• Building and maintaining positive relationships with fellow staff, patrons, partners, vendors, and volunteers.
  
  

QUALIFICATIONS

• Minimum 2 years of experience in marketing & communications.
• BA or equivalent certification.

• Excellent writing and editing skills.
• Excellent verbal communication skills and collaborative attitude.
• Experience managing complex projects.
• Exceptional attention to detail and organizational skills.
• Experience with Photoshop, web content management software (Umbraco specifically), Tessitura Software, or email automation software not required but helpful.
• Desire to grow, learn, and contribute to a team.

STANDARDS OF PERFORMANCE

• Demonstrates exceptional organizational and problem-solving skills.
• Contributes ideas to improve effectiveness and quality of marketing efforts.
• Works consistently to resolve issues in a responsible and timely fashion.
• Displays dependability and reliability.

STATUS AND SALARY

This is an exempt, salaried position. Salary is commensurate with experience, in the range of $46,000-50,000 annually with a competitive benefits package. All contact and correspondence will remain confidential.

TO APPLY

To apply for this position, please submit prior to August 30, 2023, the following items: Cover Letter and Résumé.

Applications are currently closed, but exemplary candidates may still be considered. To inquire, please email marketing@strathmore.org.

POSITION SUMMARY STATEMENT

The Manager, Group Sales and Grassroots Marketing is a key member of the Marketing & Communications team at Strathmore, responsible for successfully building attendance and revenue for groups, establishing beneficial partnerships, and employing creative tactics to increase single ticket sales. The Manager identifies and exploits special sales and/or promotional opportunities for Strathmore concerts, memberships, workshops, gallery exhibitions, afternoon teas, and special events.

This position serves as the frontline liaison between the Strathmore marketing department and key community entities such as: embassies and consulates; corporate and non-profit entities; tourism agencies; schools and religious organizations; community and professional groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales, Partnerships, and Community Outreach (70%):

• Manage all sales and marketing initiatives for Group Sales.
• Perform research and identify appropriate target markets for Strathmore and various events.
• Effectively communicate to promote concerts, events, and initiatives.
• In partnership with prospective group or community organizers, customize packages and promotions to maximize attendance at events.
• Work in partnership with the marketing team and the Manager, Community Engagement to conceptualize potential partnerships that strengthen events while helping the organization to reach new audiences.
• Respond in a timely manner to group sales inquiries and provide excellent customer service at all opportunities.
• Meet groups on site to ensure a smooth experience when appropriate.
• Develop and maintain proactive, productive relationships with group, business, cultural, and community patrons.
• Strategize and develop new sales, promotional, and outreach ideas from concept to execution.
• Develop and maintain database of sales prospects and community contacts targeted to specific Strathmore programs.
• Plan and lead community meetings with local interest groups as necessary.
• Coordinate distribution of flyers and other collateral materials in the community.
• Attend various community events as a representative of Strathmore.

Ticketing (15%):

• Process group ticket orders for Strathmore and its partner organizations including reservations, billing, discount processing, revisions, payments, and event services.
• Develop and regularly evaluate promotional sales policy, rules, and procedures.
• Employ Tessitura database as it relates to special sales and promotions.
• Set up group ticketing blocks with exclusive codes for use by patrons from specific target groups.
• Manage the invoicing process for groups, ensuring timely payment and careful management of inventory.
• Troubleshoot and resolve ticketing and customer service issues.

Administration (15%):

• Attend marketing meetings to contribute creative ideas and discuss targets for grassroots and group outreach.
• Record, report, and analyze group sales data.
• Create sales forecast and set performance goals.
• Track effectiveness of grassroots marketing tactics.
• Complete other duties as assigned by the Director, Marketing.

ACCOUNTABILITIES 

Satisfactory completion of this job will include successfully:

• Employing strong sales-oriented skills and attitude, including ability to make cold calls.
• Generating quantifiable sales results as an outcome of sales management initiative and efforts.
• Maintaining established relationships and building new audiences and group contacts.
• Executing a large number of sales orders without error or complication.
• Building good working relationships with clients and colleagues.
• Demonstrating good judgment in problem resolution.
• Recording and analyzing sales data to accurately predict and measure results.
• Displaying team spirit to succeed and improve performance of department.
• Operating within approved budget.

STANDARDS OF PERFORMANCE

• Demonstrates exceptional ability to set goals, problem solve, and think creatively.
• Regularly cooperates and contributes to improve customer service and to develop innovative product.
• Possesses personal integrity and ethical values.
• Demonstrates ability to self direct and shows initiative.
• Ability to work well as part of a team.
• Employs excellent communication skills and demonstrates a competent utilization of varying forms of media.
• Consistently works to resolve issues in a responsible and timely fashion.
• Repeatedly displays high degree of dependability and reliability.

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree (communications, business, or arts management preferred) or equivalent.
• At least 2-5 years of prior sales and/or marketing or community engagement experience (cultural arts preferred but not required).
• Excellent research, writing, and editing skills.
• Superior customer service skills.
• Proven ability to build strong partnerships.

• Excellent Microsoft Office and general computer skills.
• Familiarity with Tessitura software for customer relationship management and ticketing.
• Ability to work occasional nights and weekends.

Other desirable, but not required, skills:

• Adobe Photoshop, Canva, or other design software.
• Email marketing software.
• Valid driver’s license.
  
  

STATUS & SALARY

This is an exempt, salaried position. Salary is commensurate with experience, in the range of $46,000-50,000 annually with a competitive benefits package. All contact and correspondence will remain confidential.

TO APPLY

To apply for this position, please submit prior to August 30, 2023, the following items:

• Cover letter
• Résumé
  
  

Submit your application through Strathmore’s online portal.

POSITION SUMMARY STATEMENT

House Managers at Strathmore work as part of the Front of House team to create a seamless experience for Strathmore Music Center patrons. House Managers help prepare the Concert Hall and surrounding lobby areas for events in addition to post-show breakdown. House Managers serve as section leaders and play a key role in volunteer usher and House Assistant oversight, patron experience and customer service assistance for all events in the Music Center. House Managers are also present for Education Center shift hours when the building is open to the public.

House Managers work a varied schedule of nights and weekends with occasional daytime hours, dictated by the event schedule.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete opening and closing front of house procedures for every event.
• Oversee volunteer ushers and House Assistants in assigned section before, during and after all Strathmore Music Center events.
• Responsible for leading show specific overview with Section team for each event.
• Work closely and efficiently with House Assistants, the Front of House Manager, and volunteer ushers to ensure a safe and service-oriented environment.
• Adhere to Strathmore’s high standards of Customer Service while welcoming patrons and providing accurate information and direction.
• Resolve escalated patron seating and other issues in coordination with the House Assistants and volunteer ushers.
• Lead patrons and other staff through emergency and fire alarm protocols.
• Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service.
• Adhere to Strathmore’s inclusion, diversity, equity, and access principles while serving the public and working with colleagues.

ACCOUNTABILITIES

Satisfactory completion of this job will include excellent attention to detail, anticipation of patrons needs, exercising sound professional judgment, building and maintaining good working relationships with colleagues and working well as a member of the Front of House team.

STANDARDS OF PERFORMANCE

Strong customer service, communication, and problem-solving skills.

QUALIFICATIONS & REQUIREMENTS

Applicants should possess a minimum of at least two years’ experience in a front of house role with at least two years in a team leadership role at a live performing arts or theatre environment.

SALARY AND BENEFITS

This is a non-exempt, part-time position paid hourly starting at a rate of $17.85/hr. This position includes sick time and other benefits.

Apply on the jobs portal.

POSITION SUMMARY STATEMENT

House Assistants at Strathmore work as part of the Front of House team to create a seamless experience for Strathmore Music Center patrons. House Assistants help prepare the Concert Hall and surrounding lobby areas for events in addition to post-show breakdown. House Assistants are an important part of the patron’s experience from arrival to departure and are rotated to different positions during a shift to accommodate patron needs.

House Assistant work a varied schedule of nights and weekends with occasional daytime hours, dictated by the event schedule.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete opening and closing front of house procedures for every event, including, but not limited to scanners, stanchions, playbills, event signage, and walking through the hall/event space.
• Greet patrons before, during and after all Strathmore Music Center events and assist with accessibility requests.
• Work closely and efficiently with House Managers, the Front of House Manager, and volunteer ushers to ensure a safe and service-oriented environment.
• Adhere to Strathmore’s high standards of Customer Service while welcoming patrons and providing accurate information and direction.
• Resolve patron seating and other issues in coordination with the House Managers.
• Adhere to and assist in emergency and fire alarm protocols.
• Adhere to Strathmore’s inclusion, diversity, equity, and access principles while serving the public and working with colleagues.

ACCOUNTABILITIES

Satisfactory completion of this job will include excellent attention to detail, anticipation of patrons needs, exercising sound professional judgment, building, and maintaining good working relationships with colleagues and working well as a member of the Front of House team.

STANDARDS OF PERFORMANCE

Strong customer service, communication, and problem-solving skills.

QUALIFICATIONS & REQUIREMENTS

Applicants should possess a minimum of at least one year of front of house or customer service experience in a live performing arts or theatre environment.

SALARY AND BENEFITS

This is a non-exempt, part time position paid hourly starting at a rate of $16.70/hr. This position includes sick time and other benefits.

Apply on the jobs portal.

BLOOM AND EDUCATION

At Strathmore, we believe the arts reflect our humanity, help us understand, connect, empathize, and grow. We must ensure that they remain vibrant and that everyone has access to them. Though we are best known for presenting world class arts programming, Strathmore is also fiercely committed to supporting emerging artists, providing abundant education opportunities, and providing access to arts programming for every member of our community. Through the programs and initiatives listed here, we nurture, support, and celebrate the arts right here where we live. Learn more by reading the Bloom brochure.

POSITION SUMMARY

The Education and Community Program Manager serves a critical role in the imagination, planning and execution of Strathmore’s Bloom and Education programs. In collaboration with the VP of Education & Community Engagement and the Director of Artists in Residence, the Education and Community Program Manager builds relationships with community partners, artists, colleagues and the public to produce a wide-ranging set of programs, including public on-site events, off-site community programs, and programs in schools. They will be responsible for working within and improving systems for the department’s smooth operation, and will represent Strathmore Bloom and Education to patrons, customers, artists, and community partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include, but are not limited to, the following:

• 15% Program Development Participate in the development of programs, research speakers and content areas, create and track program evaluations, collaborate externally and internally to identify opportunities and to create and execute new ideas.
• 50% Program and Event Management Work with colleagues and external partners to design programs and events, such as the Step Showcase and Good Hope Neighborhood Recreation Center programming. Draft and submit offers and contracts. Correspond with diverse presenters, instructors, and colleagues to advance events, manage event materials, coordinate group educational visits to Strathmore, provide artist hospitality, prepare check requests, manage both on and off-site community events to ensure standards are met, and provide feedback to the Directors. Night and weekend work is required.
• 15% Department Administration Keep event and attendance records, support budget management, organize future calendar and space planning, ensure timely and accurate communication and collaboration with other Strathmore departments including Marketing, Development, Operations, Programming and Finance; support the Directors with tasks as requested. With the Directors, supervise interns and part-time staff as they join the team.
• 10% Marketing Support the Directors in their commitment to provide accurate, complete and timely information to Marketing by tracking deadlines, gathering information, and managing the Master Program Checklist and Booking Sheets. Update the Education Spotlight on the web, gather education images and testimonials from patrons and partners.
• 10% Customer Service Communicate promptly, warmly and clearly with colleagues, Education patrons and partners, building strong relationships.

ACCOUNTABILITIES: Satisfactory completion of this job is demonstrated by successfully:

• Creating trusting, collaborative relationships with community partners, students, teaching artists, families and colleagues.
• Contributing actively to the department and organization’s ongoing evolution towards greater inclusion, access equity, anti-racism and inclusion.
• Planning and producing programs and events with positive community and artist responses.
• Organizing a substantial set of responsibilities in a fast-paced work environment.
• Contributing proactively to a flow of ideas as a member of the Education Team.
• Managing program expenses to conform to organizational budget.

STANDARDS OF PERFORMANCE

• Demonstrates exceptional organizational and problem-solving skills.
• Employs excellent communication skills.
• Works consistently to resolve issues in a responsible and timely fashion.
• Displays dependability and reliability.
• Contributes ideas to improve effectiveness of education department operations and programs.

QUALIFICATIONS

We are looking for candidates who are self-motivated, collaborative, highly organized, and care deeply about the arts and community. You are an excellent communicator and writer and have strong interpersonal skills. You are a methodical and skilled relationship-builder, detail-oriented, have proficiency with Microsoft Excel, Microsoft Office Suite, and a proven history of successful management of multiple projects with varying timelines.

The ideal candidate for this position will possess the following qualifications:

• 3-5 years relevant work experience
• Commitment to working towards inclusion, equity, diversity and access. A background in these issues is a plus.
• Ability to collaborate and work with diverse teams.
• Strong time management skills; developed systems and habits for self-organization.
• The ability to work in a fast-paced environment where flexibility and team effort are essential.
• Excellent written and verbal communication skills.

STATUS AND SALARY

This is an exempt, salaried position. Salary is commensurate with experience, in the range of $60,000-65,000 annually with a competitive benefits package.

TO APPLY

All contact and correspondence will remain confidential. Please submit the following items via our online portal: Cover Letter and Résumé.