Employment Opportunities

Strathmore seeks a Tessitura Application and Data Administrator (DA) to oversee all aspects and management of the Tessitura CRM system and related reporting tools and third-party integrations. Tessitura is the premier fully integrated CRM software system for arts and cultural organizations. Reporting to the Chief Financial Officer, this position is responsible for maintaining advanced knowledge of Tessitura and related software. As a key collaborator, the DA partners institution-wide with teams such as Marketing and Communications, Advancement, Ticketing and Patron Services, and Finance to optimize data operations while maintaining a holistic view of how each area relates to and impacts the other. The DA is responsible for providing technical expertise, convening, training, and strategic customization for all users (2) in the consortium environment, of which Strathmore is lead.  The DA will also help the institution design and refine data analysis processes that allow stakeholders to measure return on investment, progress towards goals, and leads to more strategic decisions about viability and effectiveness.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

May include, but are not limited to: 

Data Management, Integrity, and Hygiene  

• Serve as the main point of contact in troubleshooting, assisting, and educating end-users on the Tessitura platform. Manage system upgrades and maintenance. 
• Work with all departments to leverage existing Tessitura functionality and develop customizations accordingly to serve stakeholder needs.
• Support and understand all Tessitura platform integrations and recommend beneficial changes and modifications when identified.
• Partner with the Technical Lead, Senior Product Manager from Tessitura, as well as Web Communications Manager on the development and testing of new TNEW functionality, ensuring its successful integration with Tessitura. 
• In coordination with Marketing / Communications and Advancement, manage and improve constituent communication protocols using Wordfly and Tessitura Contact Permissions. Assist in the generation of complex lists and extractions.
• Regularly import and organize data from programs that are not fully managed within Tessitura.
• Implement, maintain, and evaluate a training program for all Tessitura users. 
• Lead organization-wide effort to establish and uphold data entry standards, integrity, and privacy.
• Perform quality control audits regularly to identify issues proactively, monitor accuracy and ensure system users follow procedures.
• Manage data cleanup, including careful oversight and management of duplicate records. Run regular NCOA updates.
• Create and maintain Tessitura technical documentation.
• Interface with the Tessitura Network to facilitate problem solving and consultation on system questions and issues.
• Lead the Tessitura Power User group in leveraging existing tools and developing customizations according to stakeholder needs, including analysis tools, reporting requirements, automation, and data usability.
• Research and implement ideas to keep Strathmore at the forefront of Tessitura System Technology, including best practices in consortium management.
• Provide after-hours support when needed for critical issues.

Analytics and Reporting  

• Lead projects with a data driven approach by assisting with research, analysis, and custom reporting using business intelligence tools such as Tessitura Analytics and Microsoft SQL 2016 queries.
• Collaborate with all departments to conceptualize, develop, and manage custom solutions on Tessitura such as modifying existing reports, creating custom reports and outputs, and analytical dashboards.
• Collect, track, and analyze institutional data, including attendance figures, numbers and types of programs, and demographics, so that the organization can better measure return on investment and progress towards goals, and can make more effective decisions.
• Strategize with the Advancement and Marketing teams by developing predictive models based on behavior patterns and providing analysis support to help teams reach their goals. 

Consortium Management 

• Act as the lead of the Strathmore consortium by serving as the first point-of-contact for member organizations, executing consortium-based projects, reinforcing data hygiene protocols related to shared data. 
• Run weekly queries to ensure control groups are in place and review the daily Constituent Audit Report. 
• Liaise between member organizations on complex constituent record changes including inactivating records.
• Develop shared procedures and create “How To Guides” and upload to Tessitura’s Help System.
• Manage consortium bi-weekly meetings and setting the agenda. 

Administrative 

• Other duties as assigned.
• 40 hours per week, including some evenings and weekends. 

A COMPETITIVE CANDIDATE IS 

• A collaborative thinker who anticipates needs, contributes creative ideas, and maintains a holistic view of how each piece may impact another.  
• Resourceful problem solver who takes initiative to investigate and resolve questions. 
• Confident communicator with interpersonal skills to effectively communicate and coordinate with Strathmore staff and consortium partner.
• Conscientious, organized, and attentive project manager with the ability to prioritize competing deadlines.  
• Flexible and friendly in approach and demeanor with the willingness to undertake all position tasks, from high level strategy to day-to-day duties.
• Energized by a fast-paced environment working well under pressure and shifting demands.
• Adaptable to new technologies and has a curiosity to continue learning and keep up on best practices.
• Able to perform with a high-level of discretion, professionalism, and integrity with the ability to safeguard confidential information.

ACCOUNTABILITIES 

• Sense of ownership over Tessitura database system including the appropriate handling of customization and utilization requests.
• Perform meticulous oversight of database integrity. 
• Troubleshoot challenges by listening carefully, utilizing resources, and providing the best possible solution. 
• Maintain excellent system documentation.
• Team player who builds and maintains good working relationships with various department teams, vendors, and consortium members. 
• Operate within the Strathmore-approved budget.

QUALIFICATIONS 

• Minimum requirements: Bachelor’s degree (Information Systems, Technology preferred) or equivalent work experience in information technology or arts administration. 
• Expert in Tessitura database operations, or comparable CRM, ideally with TNEW / Wordfly integrations, complex membership structures, advanced ticketing set-up and Tessitura Analytics. 
• Proficiency in Microsoft SQL is required to maintain the Tessitura custom reports and utilities.
• Experience with Microsoft SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS).
• Experience successfully managing CRM upgrades in complex environments with multiple stakeholders. 
• Knowledge of control groups and past work in a consortium setting preferred.
• Technically skilled and able to troubleshoot issues with Tessitura, TNEW, Wordfly, and other related areas, in partnership with IT, Advancement, and Marketing and Communications.
• Knowledge of or ability to learn other systems as necessary (Blackbaud Financial Edge, Event Booking)

STATUS AND SALARY 

This is an exempt, salaried position. Salary is commensurate with experience starting in the range of $75,000-$80,000,  with a competitive benefits package including opportunities to attend a wide range of performances and events at The Music Center, The Mansion, and AMP. Flexible work options exist (hybrid and majority-remote) for this position. We encourage non-local applicants to apply. 

TO APPLY 

For best consideration, please submit prior to November 30, 2022, the following items: 

• Cover Letter
• Resume

Apply on our online jobs portal

POSITION SUMMARY STATEMENT:

The Director of Communications drives strategic messaging and storytelling for the institution through a variety of channels. The Director helps to bring life to important aspects of the institution’s work—distilling complex information and framing initiatives in a way that facilitates understanding and broadens awareness and around key ideas. This position will pay particular attention to bringing light to education programs, community engagement, artist development, and major artistic initiatives. Through skillful content creation and expert oversight of print and digital platforms, the Director will strengthen the institution’s image and build meaningful connection with the public. The Director will also utilize earned media channels to further the brand—developing strong relationships with members of the media, writing, and distributing press materials regularly, pitching stories, preparing staff for interviews, and advising on messaging. The Director of Communications is a leadership member of the Communications & Marketing team, reporting to the Vice President of Communications & Marketing and overseeing the work of other team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

May include, but are not limited to:

Brand Management and Storytelling (50%)

• Promote a positive and intentional public image for Strathmore, carefully weaving together programming and storytelling to shape awareness of the institution.
• Provide strategic direction to the institution around message prioritization, framing, and communications strategy.
• Drive institutional voice and messaging and the use of brand components and ensure consistent use of language and style.
• Provide oversight, story ideas, and content for a variety of channels including Strathmore’s printed newsletter, our enews, website, social media, and more.
• Oversee a broad strategy for Strathmore and its sub-brands on important social channels and drive our strategic use of video and multimedia.
• Prepare well-researched institutional or leadership statements in response to important initiatives, crises, or national conversations.
• Participate in discussions about institutional strategy, programming, and partnerships with a comms and brand management perspective.
• Liaise with the Advancement team on fundraising messaging to strengthen major public appeals and develop consistent and meaningful approaches to building support.
• Guide all spokespeople and content contributors in the institution on messaging priorities and language to ensure consistency and potency of our words.

Media Relations (40%)

• Serve as the main contact for national and local media for Strathmore-presented events and priorities, which include Music Center concerts, Mansion and AMP performances, exhibitions, education programs, and other initiatives.
• Develop and maintain strong collaborative relationships with key members of the press and keep up with changes to the local and national arts media landscape.
• Develop press strategy, PR calendar, and story pitches in coordination with overall Strathmore and specific Marketing and Communications department goals and objectives.
• Coordinate media interviews, live web chats, photo opportunities, and TV and radio appearances.
• Meet and take care of covering press at Strathmore presented events and programs.
• Write and distribute press releases, calendars, and media advisories.
• Pitch stories to appropriate media with the goal of gaining the most positive exposure for Strathmore programs and events.
• Update institution’s press contact list as necessary.
• Collect and maintain Strathmore’s press clip files and archives.

General Duties (10%)

• Attend weekly marketing meetings and provide input into marketing and communications strategy, goals, and objectives.
• Edit & improve Strathmore materials.
• Book and manage photographers and videographers and guide their work.
• Cover Strathmore events and festivals in rotation with other staff.
• Help to set Customer Service strategies for the institution to align with brand goals.
• Provide yearly budget request for Communications.
• Supervise Social Media Manager and freelance writers and designers.
• Oversee and guide all staff in tasks related to Communications.
• Other duties as assigned.

40 hours per week, including some evenings and weekends.

ACCOUNTABILITIES 
Satisfactory completion of this job will include:

• Successfully driving communications strategy for the institution
• Generating positive media for Strathmore
• Appropriate handling of negative press
• Thoughtful storytelling in a variety of channels that helps the public or specific audiences better understand Strathmore & its work
• Building and maintaining good working relationships with media, partners, and colleagues
• Maintaining a deep knowledge of Strathmore’s work – particularly in the areas of education and community engagement
• Ensuring positive momentum and effective strategy on Strathmore’s social channels
• Providing clear, detailed, supportive oversight to key staff members and contractors
• Keeping excellent records of press clips for future use

STANDARDS OF PERFORMANCE

• Employs superior written and verbal communication skills
• Displays excellent leadership skills and comfort with managing complex cross-departmental projects
• Exhibits creativity in approach and is willing to try new things
• Stays in tune with arts media coverage and the work of our peers and other leaders in the arts
• Successfully manages multiple demands, prioritizing and problem solving to make the best use of time and space
• Creates effective, error-free work
• Manages time effectively
• Displays a high degree of dependability
• Contributes ideas to improve Strathmore’s work and public image

QUALIFICATIONS

• Minimum 7-10 years of experience in communications
• BA or equivalent certification
• Familiarity with DC media
• Excellent written and verbal communication skills
• Ability to process complex information and extract core messages and takeaways   
• Experience with oversight of social platforms including Facebook and Instagram
• Exceptional attention to detail and organizational skills
• Experience with Photoshop, web content management software (Umbraco specifically), Tessitura CRM, or email automation software is a plus
• Desire to grow, learn, and contribute to a team

Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or in any status protected by federal, state, or local law.

STATUS & SALARY

This is an exempt, salaried position. Salary is commensurate with experience, in the range of $70,000-80,000 annually with a competitive benefits package.

TO APPLY
To apply for this position, please submit prior to December 20 the following items:

• Cover letter
• Résumé
  
  

Submit via our online portal.

The Mansion at Strathmore is home to intimate artistic programs presented by Strathmore in the 100-seat Dorothy M and Maurice C. Shapiro Music Room, the Gudelsky Gallery Suite, the outdoor Gudelsky Concert Pavilion, and Sculpture gardens. The Mansion at Strathmore also serves as a location for a variety of private events, including weddings, receptions, corporate meetings and retreats, recitals, memorial services, and other social events.

Mansion House Managers work independently to manage a seamless experience for the Mansion private event clients, guests and vendors. Mansion House Managers help prepare the Mansion for events in addition to assisting with and overseeing post-event breakdown and clean-up. They serve as independent leaders and often may be the sole representation of Strathmore for the duration of an event. Mansion House Managers may also be called upon to staff in-house events in lieu of full-time staff.  

Position Summary Work Schedule

Mansion House Managers work a varied schedule of nights and weekends with occasional daytime hours, solely dictated by the event schedule. Schedules are produced monthly and do not exceed an average of 20 hours/week. All shifts are for 4 hours at minimum. Overtime is paid on holidays and for time worked after midnight.

Typical Examples of This Position's Responsibilities & Duties

Mansion House Managers are often the sole Strathmore representative responsible for successful execution of private and in-house events and the protection of the Strathmore/County physical assets. They command a wealth of knowledge in both general Strathmore and Mansion specific protocols and procedures.

• They serve as the “Face of Strathmore,” representing the organization with the utmost level of excellent customer service and hospitality when interacting with patrons and clients.
• Act as information distributors and greeters and provide a security element in the venue.
• Provide guests with directions, instructions, and assistance as needed including issues of ADA accessibility.
• Are fully versed in securing the Mansion following events and responsible for arming and disarming the system.
• Convey and enforce Mansion rules and contract requirements to clients and vendors.
• Convey and enforce ongoing COVID protocols and procedures consistent with Strathmore policy and/or governmental mandates.
• Convey and enforce procedures in emergency situations, including swift contact for support and to apprise senior management of situation. File incident reports as needed.
• They serve as day-of on-site coordinator for issues related to the physical space, executed contract, and outside vendors (for example, DJ, Photographer, Florist)
• Work closely and efficiently with Private Events teams, catering staff and vendors to ensure a safe and service-oriented environment.
• Work closely with the caterer or banquet captain to ensure the client’s event is a success
• Operate and troubleshoot in-house A/V equipment (the sound system for playlist music, and the podium and mic for spoken presentations).
• Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service.
• Adhere to Strathmore’s inclusion, diversity, equity and access principles while serving the public and working with colleagues.
• Other duties as assigned

Accountabilities

Satisfactory completion of this job will be demonstrated by exhibiting excellent attention to detail, demonstration of broad range of institutional knowledge, anticipating event needs, exercising sound professional judgment, building and maintaining good working relationships with staff, clients, and vendors, keeping excellent records, and ensuring that customers and guests alike will leave Strathmore with wonderful memories of our institution and its staff.

Qualifications/Experience

• Applicants should possess strong communication and decision-making skills.
• Mansion House Managers must have schedule flexibility, mostly working weeknights and weekends.
• Previous event management experience preferred.
• Mansion House Managers are empowered to make decisions on behalf of the organization and expected to react confidently and thoughtfully to situations as they arise during an event as the on-site person in charge.
• Must be able to lift up to 30 pounds and stand on your feet for at least four hours at a time.
• The applicant should have an adaptable nature and be able to think quickly on his/her feet.
• The applicant should also have strong teamwork and multitasking skills to coordinate event setup and takedown in an orderly manner while enforcing catering and vendor guidelines as the need arises.
• Mansion House Managers are empowered to make decisions both in reaction to issues as they arise and in accordance with Strathmore policies and procedures.
• Must be comfortable operating basic A/V equipment and lighting within the venue.
• Strong customer service skills are required.
• CPR and first aid training is preferred.

To apply, please provide the following items:

• Cover letter including salary requirement
• Résumé

Submit though our online jobs portal.

The Event Crew position is primarily responsible for assisting and supporting successful event preparation, activation, and strike (in whole or in part) and ultimately contributing towards an exemplary experience for patrons.    

POSITION SUMMARY WORK SCHEDULE

Daytime, evening, weekend, and occasional holiday hours based on event needs including working pre- and post-show events. This position’s schedule is event based and can take the form of seasonal work and/or occasional “at-will/referral” work as Strathmore’s schedule dictates. 

TYPICAL EXAMPLES OF THE POSITION'S RESPONSIBILITIES AND DUTIES

• Perform duties in support of the successful hosting of meetings, concerts, art openings, and other special events on Strathmore’s Campus.  
• Event setup/teardown for Strathmore including tables, chairs, tablecloths, emptying of trash, etc.  

• Provide parking assistance during special events in which it is required  
• Hand out Strathmore merchandise, flyers, pamphlets, etc. to participating patrons. 
• Be able to give directions and answer basic questions regarding the current event 
• Gather supplies, equipment, and other goods in support of event needs 
• Other duties as assigned  

ACCOUNTABILITIES

Satisfactory completion of this job will be demonstrated by exhibiting excellent attention to detail, the safe, careful, and thorough handling of Strathmore material assets (tables, chairs, signage, etc.), following a series of specific instructions from a supervisor, building strong working relationships with staff, and communicating effectively with staff and patrons. 

QUALIFICATIONS/EXPERIENCE

• Exceptional initiative and attention to detail.  
• Skilled in maintaining a positive working relationship with co-workers.  
• A keen sense of customer service and pride in your work.  
• Possess the ability to perform physical activity such as stooping, bending, lifting heavy equipment, and climbing ladders with the ability to lift a minimum of 50 pounds.  
• Clear and professional written/verbal communication skills.  
• Flexibility in scheduling with availability on weekdays and weekends, with some evenings.  
• A Valid Driver’s License is preferred. 

COMPENSATION AND BENEFITS

$15.00 hourly. No benefits are included. Can be replaced with SSL hours with pre-requisite paperwork. 

TO APPLY

Please submit the following items:

• Cover letter.
• A résumé showing demonstrable accomplishments as indicated above.

Submit though our online jobs portal.

POSITION SUMMARY

House Managers at Strathmore work as part of the Front of House team to create a seamless experience for Strathmore Music Center patrons. House Managers help prepare the Concert Hall and surrounding lobby areas for events in addition to post-show breakdown. House Managers serve as section leaders and play a key role in volunteer usher and House Assistant oversight, patron experience and customer service assistance for all events in the Music Center. House Managers are also present for Education Center shift hours when the building is open to the public.

House Managers work a varied schedule of nights and weekends with occasional daytime hours, dictated by the event schedule.  

DUTIES AND RESPONSIBILITIES

1. Complete opening and closing front of house procedures for every event.
2. Oversee volunteer ushers and House Assistants in assigned section before, during and after all Strathmore Music Center events.
3. Responsible for leading show specific overview with Section team for each event.
4. Work closely and efficiently with House Assistants, the Front of House Manager, and volunteer ushers to ensure a safe and service-oriented environment.
5. Adhere to Strathmore’s high standards of Customer Service while welcoming patrons and providing accurate information and direction.
6. Resolve escalated patron seating and other issues in coordination with the House Assistants and volunteer ushers.
7. Lead patrons and other staff through emergency and fire alarm protocols.
8. Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service.
9. Adhere to Strathmore’s inclusion, diversity, equity and access principles while serving the public and working with colleagues.

ACCOUNTABILITIES

Satisfactory completion of this job will include excellent attention to detail, anticipation of patrons needs, exercising sound professional judgment, building and maintaining good working relationships with colleagues and working well as a member of the Front of House team.

COMPETENCIES

Strong customer service, communication, leadership and problem-solving skills.

QUALIFICATIONS

Applicants should possess a minimum of at least two years’ experience in a front of house role with at least one year in a supervisory role in a customer facing environment.

TO APPLY

Please apply through our online jobs portal.

POSITION SUMMARY STATEMENT

The Group Sales Manager is a part of Strathmore’s Marketing team—responsible for successfully building attendance and revenue for Strathmore events, establishing beneficial partnerships, and providing excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales, Ticketing, and Customer Service (70%):

• Direct all sales and marketing initiatives for Group Sales.
• Perform research and identify appropriate target groups for Strathmore and various events.
• Effectively communicate to promote concerts, events, and initiatives.
• Respond in a timely manner to group inquiries and provide excellent customer service at all opportunities.
• Develop and maintain proactive, productive relationships with group, business, cultural, and community patrons.
• Strategize and develop new sales, promotional, and outreach ideas from concept to execution.
• Develop and maintain database of sales prospects and community contacts targeted to specific Strathmore programs.
• Plan and lead community meetings with local interest groups as necessary.
• Attend various community events as a representative of Strathmore.
• Process group ticket orders for Strathmore and its partner organizations including reservations, billing, discount processing, revisions, and payments.
• Develop and regularly evaluate promotional sales policy, rules, and procedures.
• Troubleshoot and resolve ticketing and customer service issues related to group tickets.
• Provide excellent customer service to groups – helping to coordinate on-site dining and space rental as well as other services as appropriate.

Administration & Analysis (30%):

• Attend Marketing meetings to contribute creative ideas and discuss targets for grassroots and group outreach.
• Record, report, and analyze group sales data.
• Create sales forecast and set performance goals.
• Attend events and concerts when important group clients are present to provide service and build relationships.
• Track effectiveness of group sales marketing tactics.
• Process invoices and track expenses.
• Work with a designer and the marketing team to develop materials needed to perform outreach for groups.
• Edit materials to support the department.
• Complete other duties as assigned by the Director of Marketing.

ACCOUNTABILITIES 

Satisfactory completion of this job will include successfully:

• Employing strong sales-oriented skills and attitude, including ability to make cold calls.
• Generating quantifiable sales results as an outcome of sales management initiative and efforts.
• Maintaining established relationships and building new audiences and group contacts.
• Executing a large number of sales orders without error or complication.
• Building good working relationships with clients and colleagues.
• Demonstrating good judgment in problem resolution.
• Recording and analyzing sales data to accurately predict and measure results.
• Displaying team spirit to succeed and improve performance of department.
• Operating within approved budget.

STANDARDS OF PERFORMANCE

• Demonstrates exceptional ability to set goals, problem solve, and think creatively.
• Regularly cooperates and contributes to improve customer service and to develop innovative product.
• Possesses personal integrity and ethical values.
• Demonstrates ability to self direct and shows initiative.
• Ability to work well as part of a team.
• Employs excellent communication skills and demonstrates a competent utilization of varying forms of media.
• Consistently works to resolve issues in a responsible and timely fashion.
• Repeatedly displays high degree of dependability and reliability.

QUALIFICATIONS AND REQUIREMENTS:

• 2-5 years of prior sales and/or marketing experience (cultural arts preferred but not required).
• Excellent research, writing, and editing skills.
• Superior customer service skills.
• Proven ability to build strong partnerships.
• Familiarity with Tessitura software for customer relationship management and ticketing.
• Ability to work occasional nights and weekends.

STATUS AND COMPENSATION: This is a part-time, hourly position estimated at 15 hours per week. Pay range $28-33, commensurate with experience.

Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.

We are eager to cultivate a broad and inclusive field of applicants.  Strathmore is committed to building a diverse community of staff, volunteers, and interns.  Individuals from underrepresented groups are encouraged to apply.  

TO APPLY

To apply for this position, please submit prior to November 30, 2022, the following items:

• Cover letter
• Résumé

Submit through Strathmore’s online jobs portal.