Ticket Policies

If you are unable to use your tickets, we would be very grateful if you would consider changing your ticket purchase to a tax-deductible donation prior to the performance to support Strathmore. Donations can be made by email, mail, phone, or in person by 5pm the day of the performance. This applies to Strathmore-presented performances only.

Understanding that your plans can change, we allow patrons to exchange their tickets before a performance.

Ticket exchanges are only available for Strathmore Presents shows and are issued as account credit, valid through the end of the next season.

Please visit the websites of our resident partner organizations for information about their ticket exchange policies. Exchanges are not available for independently produced concerts and performances.

Please note that we do require a 48-hour notice for exchanges to allow us to manage our inventory and resell tickets where possible.

Strathmore Stars & Circles members enjoy extra exchange benefits for Strathmore Presents performances.

Members may, at no charge, exchange any ticket by the following times.

• 5pm Monday–Friday for performances the same evening
• 2pm Saturday for performances on Saturday or Sunday evening
• 5pm the previous business day (2pm on Saturdays) for matinee performances

Tickets cannot be exchanged after the performance has taken place. Exchanges will only be accepted and need to be completed before the deadlines noted above.

How to Exchange Your Tickets

Exchange transactions can be completed:

• In person at the Strathmore ticket office
• By phone at 301.581.5100
• By email at tickets@strathmore.org

Strathmore does not sell tickets through any website other than www.strathmore.org and only guarantees tickets sold through our Ticket Office and on our official website. Strathmore maintains no relationships with third-party ticket vendors who resell tickets above face value. Strathmore has several measures in place to prevent third-party resale of tickets above face value. Patrons assume full risk of fraudulent tickets purchased or obtained through unauthorized vendors.

The resale, attempted resale, or attempted purchase/purchase with the intent to resell, of Strathmore tickets for more than their face value are strictly prohibited. Unauthorized use of Strathmore’s name in print, online, and broadcast promotion relating to the sale of Strathmore tickets is strictly prohibited. Presale benefits are for the exclusive use of Strathmore members.

Strathmore reserves the absolute right and discretion to refuse, cancel, void, revoke or otherwise take preventive and/or punitive action regarding services, privileges, or tickets for those suspected of violating, or attempting to violate, this ticket resale policy. All ticket purchasers/attempted purchasers shall be bound by this policy as a contractual condition of their purchase.

If a performance is cancelled or postponed, a full refund of the ticket price will be available for at least 30 days after the original scheduled performance date.

Strathmore charges a fifteen percent Service/Processing Fee per ticket for all in-person, online, and phone sales. This fee is calculated at a percent of the ticket price so that we can ensure that lower cost tickets remain as affordable as possible. We will continue to aim to keep our fees well below industry standards.

Patrons may avoid paying this fee on all ticket purchases for Strathmore Presents performances throughout the year by becoming a Strathmore Star at the 3 Star level or above. 2 Stars receive a fee reduction.

As a nonprofit, we rely on our members and donors to sustain and expand excellent and accessible arts experiences, and arts education program