Ticket Policies

If you are unable to use your tickets, we would be very grateful if you would consider changing your ticket purchase to a tax-deductible donation prior to the performance to support Strathmore. Donations can be made by email, mail, phone, or in person by 5pm the day of the performance. This applies to Strathmore-presented performances only.

Understanding that your plans can change or you may decide not to attend a performance due to COVID-19, we are currently waiving our $5 exchange fee and allowing tickets to be exchanged for free.

Tickets may only be exchanged for shows presented by Strathmore or its resident partner organizations. Exchanges must be for the same presenter. For example, a Strathmore presentation must be exchanged for another Strathmore presentation or a Baltimore Symphony Orchestra (BSO) concert must be exchanged for another BSO concert. You may also exchange into future seasons.

Please note that we do require a 48-hour notice for exchanges to allow us to manage our inventory and resell tickets where possible.

Ticket exchanges are NOT available for independently produced shows that take place on our campus.

Strathmore Stars enjoy extra exchange benefits for Strathmore Presents performances.

Stars may, at no charge, exchange any ticket by mail or in person by the following times.

• 5pm Monday–Friday for performances the same evening
• 2pm Saturday for performances on Saturday or Sunday evening
• 5pm the previous business day (2pm on Saturdays) for matinee performances

Tickets cannot be exchanged after the performance has taken place. Exchanges will only be accepted and need to be completed before the deadlines noted above.

How to Exchange Your Tickets

Exchange transactions can be completed:

• In person at the Strathmore ticket office
• By phone at 301.581.5100
• By email at tickets@strathmore.org
• By mail at
  Strathmore Ticket Office
  5301 Tuckerman Lane
  North Bethesda, MD 20852

Strathmore only guarantees tickets sold through our Ticket Office and on our official website, www.strathmore.org. Strathmore maintains no relationships with third-party ticket vendors who resell tickets above face value. Strathmore has several measures in place to prevent third-party resale of tickets above face value. Patrons assume full risk of fraudulent tickets purchased or obtained through unauthorized vendors.

Resale of Strathmore tickets for more than face value is strictly prohibited. Unauthorized use of Strathmore’s name in print, online, and broadcast promotion relating to the sale of Strathmore tickets is strictly prohibited. Presale benefits are for the exclusive use of Strathmore members. Strathmore reserves the right to refuse, cancel, or revoke services, privileges, and tickets for those suspected of violating our ticket resale policy.

If a performance is cancelled or postponed, a full refund of the ticket price will be available for at least 30 days after the original scheduled performance date. We are providing extra flexibility at this time due to changes related to COVID-19.

Strathmore charges a Service/Processing Fee per ticket. This fee is calculated at a percent of the ticket price so that we can ensure that lower cost tickets remain as affordable as possible. We will continue to aim to keep our fees well below industry standards.

Patrons may avoid paying this fee on all ticket purchases for Strathmore Presents performances throughout the year by becoming a Strathmore Star at the 2 star level or above.