TICKET POLICIES

Purchase with Confidence

Strathmore has a long-held, generous ticket exchange policy so you never have to worry when buying tickets to a future show. In these unprecedented times, we know you may be hesitant to plan for the future. We want you to know that while we are programming and planning with great optimism, we will always put your safety first. Should we be unable to hold a concert or event, all patrons will be offered the option to exchange their tickets for another event or receive a refund. During this time, patrons may even exchange into future seasons. We are committed to keeping this policy in tact so that you can purchase with confidence.

 

Ticket Resale Policy

Strathmore can only guarantee tickets through Strathmore's Ticket Office and through Strathmore.org. Strathmore maintains no relationships with third-party ticket vendors who resell tickets above face value. Strathmore has in place several measures to prevent third-party resale of tickets above face value. Patrons assume full risk of fraudulent tickets purchased or obtained through unauthorized vendors.

Resale of Strathmore tickets for more than face value is strictly prohibited.  Unauthorized use of Strathmore’s name in print, online, and broadcast promotion relating to the sale of Strathmore tickets is strictly prohibited.  Presale benefits are for the exclusive use of Strathmore members. Strathmore reserves the right to refuse, cancel, or revoke services, privileges, and tickets for those suspected of violating our ticket resale policy.

 

Refunds

All tickets are pre-paid and non-refundable.

If a performance is cancelled or postponed a full refund of the ticket price will be available at least through the ticket office for 30 days after the original scheduled performance date. We are providing extra flexibility at this time due to changes related to COVID-19.

 

Ticket Exchanges

Unlike many venues, Strathmore allows tickets to be exchanged. We realize that plans can change and we want to accommodate your needs. Tickets may only be exchanged for shows presented by Strathmore or its resident partner organizations. Exchanges must be for the same presenter within the same season.*

Ticket exchanges are NOT available for independently produced shows. 

A purchaser of an individual ticket may, one time only, make an exchange by mail or in person up to 48 business hours before the performance. There is a $5 servicing fee* per exchange transaction. 

Strathmore Stars enjoy extra exchange benefits for Strathmore Presents performances.

Stars may, at no charge, exchange any ticket by mail or in person by 5pm Monday-Friday for performances the same evening, by 2pm Saturday for performances on Saturday or Sunday evening, and by 5pm the previous business day (2pm on Saturdays) for matinee performances.

*COVID-19 Ticket Exchange Update
It is important to us that patrons feel that they are able to make the choices that are best for their health and the health of their neighbors. Until further notice, our $5 exchange fee will be waived on exchanges, and patrons may exchange into a future season for Strathmore Presents performances at any venue. Please note that we do require a 48 hour notice for exchanges to allow us to manage our inventory and resell tickets where possible.

How to Exchange

Exchanges must be for the same presenter within the same season. For example, a Strathmore presentation must be exchange for another Strathmore presentation, a Baltimore Symphony Orchestra concert for another Baltimore Symphony Orchestra concert, a National Philharmonic for another National Philharmonic, or a Washington Performing Arts (WPA) presentation for another WPA presentation.

Ticket exchanges are NOT available for independently produced rental shows.

Tickets cannot be exchanged after the performance has taken place. Exchanges will only be accepted and need to be completed before the deadlines noted above.

Exchange transactions can be completed:

IN PERSON AT THE STRATHMORE TICKET OFFICE
BY PHONE AT 301.581.5100
BY MAIL
BY EMAIL

Strathmore Ticket Office
5301 Tuckerman Lane
North Bethesda, MD
tickets@strathmore.org
301.581.5100
 

Ticket Donation

If you are unable to use your tickets, would be very grateful if you would consider changing your ticket purchase to a tax-deductible donation to support Strathmore prior to the performance. Donations can be made by email, mail, phone, or in person by 5pm the day of the performance. This applies to Strathmore-presented performances only. 


Questions?

Contact the Ticket Office at 301.581.5100 or email tickets@strathmore.org. 

Support Strathmore

We rely on charitable gifts from individuals to sustain and expand our visual and performing arts experiences and arts education programs. Your gift will foster incredible social impact by allowing Strathmore to remain a strong and vibrant resource in your community.

Make a membership gift here.

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