Returns & Exchanges
All tickets are pre-paid and non-refundable.
If a performance is cancelled or postponed a full refund of the ticket price will be available through the ticket office for 30 days after the original scheduled performance date.
Unlike many venues, Strathmore allows tickets to be exchanged. We realize that plans can change and we want to accommodate your needs. Tickets may only be exchanged for shows presented by Strathmore or its resident partner organizations. Exchanges must be for the same presenter within the same season. Ticket exchanges are NOT available for independently produced shows.
A purchaser of an individual ticket may, one time only, make an exchange by mail or in person until 48 business hours before the performance. There is a $5 servicing fee per exchange transaction.
Strathmore Stars enjoy extra exchange benefits for Strathmore Presents performances.
Stars may, at no charge, exchange any ticket by mail or in person by 5pm Monday-Friday for performances the same evening, 2pm Saturday for performances on Saturday or Sunday evening and by 5pm the previous business day (2pm on Saturdays) for matinee performances.
How to Exchange
Exchanges must be for the same presenter within the same season. For example, a Strathmore presentation must be exchange for another Strathmore presentation, a Baltimore Symphony Orchestra concert for another Baltimore Symphony Orchesta concert, a National Philharmonic for another National Philharmonic, or a Washington Performing Arts (WPA) presentation for another WPA presentation.
Ticket exchanges are NOT available for independently produced rental shows.
Tickets can not be exchanged after the performance has taken place. Exchanges will only be accepted and need to be completed before the deadlines noted above.
Exchange transactions can be completed:
IN PERSON AT THE STRATHMORE TICKET OFFICE
BY EMAIL (with tickets cut in half)
BY FAX (with tickets cut in half)
Strathmore Ticket Office
5301 Tuckerman Lane
North Bethesda, MD
If you are unable to use your tickets, they may be returned for a tax-deductible donation prior to the performance. Donations can be made by mail, fax, or in person by 5pm the day of the performance.
Contact the Ticket Office at 301.581.5100 or email firstname.lastname@example.org.
We rely on charitable gifts from individuals to sustain and expand our visual and performing arts experiences and arts education programs. Your gift will foster incredible social impact by allowing Strathmore to remain a strong and vibrant resource in your community.