P.A.S.S. ~ Patron Access and Support at Strathmore
The Music Center at Strathmore Accessibility Information
Parking
Several specially marked parking spaces for cars and vans with special tags or placards designated for disability parking are available in the Grosvenor-Strathmore Metro garage on Tuckerman Lane, twelve are on the Strathmore side of the garage. The garage, operated by Metro, connects to the Music Center at Strathmore via the flat Carlton R. Sickles Memorial Sky Bridge on the fourth level at the Strathmore side of the garage. The Sky Bridge is accessible from every level in the garage via elevators. At the end of each ticketed event in the Music Center at Strathmore, the exit gates of the garage will be open for 30 minutes to exit the garage. If you leave before, or up to 90 minutes after this 30 minute period, you must show your ticket stub to the Metro attendant to exit.
At non-performance times, Monday—Friday, parking in the garage is $4 and must be paid using a Metro SmarTrip card, available for a fee at all Metro Stations.
The Mansion lot, exit off of Rockville Pike, is used exclusively for events that take place in the Mansion at Strathmore and short-term daytime ticket office transactions. It is not available for Music Center performances.
VALET PARKING & PATRON DROP-OFF
There is a valet parking and patron drop-off circle on Tuckerman Lane which brings patrons to the Discovery Channel Grand Foyer via elevator. Valet parking is $10. No parking is allowed in the circle when dropping off patrons and not using valet service; cars must be moved to the Metro garage after dropping off patrons.
MUSIC CENTER ACCESS
The Metro garage parking lot is about 330 feet from the entrance to Strathmore. Benches and emergency telephones are located on the Sky Bridge. Strathmore will provide golf cart service for patrons who need assistance traversing the distance of the Sky Bridge to the main entrance of the Music Center.
Both of the main entrances have power assisted doors.
PUBLIC TRANSPORTATION
The Grosvenor-Strathmore Metro station is immediately adjacent to Strathmore. The walk from the exit of the Metro station to the garage entrance is about 300 feet. Public transportation to Strathmore via Metro subway and buses, and Ride On bus drops patrons off at the Metro station. Please see the Guide to the Music Center at Strathmore for further information and directions.
If you are a senior or a person with a disability, you may want to purchase a reduced fare SmarTrip Card from Montgomery County. For more information on public transportation for patrons with disabilities, contact the County’s Ride On Transit Information Center at 240-777-7433 voice or 240-777-5869 TTY.
The drop-off address for patrons using Metro Access is 5301 Tuckerman Lane, N. Bethesda, MD 20852.
 AMENITIES
The Concert Hall and Education Center are accessible at all levels via both elevators and ramps. The ticket office has wheelchair accessible windows. Courtesy telephones with volume controls are available behind the Ticket Office, in the Comcast Circles Lounge, the Promenade Right Lobby, and the Circle Plaza.
Accessible water fountains and restrooms are available. There are also four unisex restrooms available that patrons can use with a companion. They are located on the Promenade near the Prelude Café, behind the Ticket Office, and on the Grand Tier house right near the elevators.
 WHEELCHAIRS ON LOAN
As a courtesy, Strathmore will offer wheelchairs on loan to patrons who wish to use them throughout the Music Center. They will be available from the two entrances at Circle Plaza and Discovery Channel Grand Foyer. Patrons can pick up wheelchairs at no charge on a first-come, first-served basis at the coatroom with a driver’s license or other acceptable photo ID.
USHER ASSISTANCE
Strathmore P.A.S.S. ushers will be stationed at the Circle Plaza and at the main entrance in the Discovery Channel Grand Foyer to assist and direct patrons.
CONCERT HALL SEATING
Seating for patrons who use wheelchairs or scooters is available in all sections and at all price levels in the Music Center at Strathmore. Each accessible seating location has at least one companion seat.
For patrons who can transfer to a fixed theater seat, aisle seats with moveable armrests are available. The Concert Hall also has chairs without arms to be used in the boxes for patrons who need a wider chair. Seating close to the stage for patrons with visual impairments is available.
 ASSISTIVE LISTENING
The Music Center at Strathmore is equipped with a Radio Frequency Assistive Listening System for patrons who are hard of hearing. Patrons can pick up assistive listening devices at no charge on a first-come, first-served basis prior to the performance at the coatroom with a driver’s license or other acceptable photo ID. There are two types of earphones—headphones and earbuds—and an induction loop available for use with the system.
 SIGN LANGUAGE-INTERPRETED AND CUED SPEECH TRANSLITERATION
The Music Center at Strathmore can arrange for sign-interpreted performances or cued speech transliteration upon request. Patrons should contact the ticket office no later than ten (10) days prior to the performance and specify what type of interpretation is preferred. Sign interpretation or cued speech transliteration of a performance will be arranged when there is a request for a signed performance and a ticket(s) for that performance is purchased.
 AUDIO DESCRIBED PERFORMANCES
Audio described performances are available for theatrical events where action is critical to the aesthetic experience. Patrons can pick up audio description devices for these performances at the coatroom with a driver’s license or other acceptable photo ID. Please call the ticket office at least ten (10) days in advance to request audio description and to determine if it will be available for a particular performance. Narration services are provided by Washington Ear.
 PROGRAMS
Large print programs can be made for all performances at which there is a standard complimentary program. Please call the ticket office at least one week in advance to request a large print program. Patrons can pick up the programs from the usher at the ticket taking location.
Audio programs and programs formatted for a screen reader may be available upon request. Please contact the ticket office at least two (2) weeks in advance to request a program in an alternative format.
Ticket Purchasing Information
Strathmore strives for the best patron experience possible. We strongly encourage patrons requesting accommodations to call or visit the Strathmore Ticket Office. Online requests can be emailed to tickets@strathmore.org. Tickets are available on a space available basis.
Short term (15 minute) parking for Ticket Office transactions is allowed in the Mansion lot off 10701 Rockville Pike daily until 5 pm. The ticket office is located in the Discovery Grand Foyer of the Music Center.
TICKET OFFICE HOURS
Monday, Tuesday, Thursday, Friday 10 am-5 pm
Wednesday 10 am – 9 pm
Saturday 10 am – 2 pm
If you need an accommodation, or have questions about accessibility, please contact us at:
Ticket Office Phone: (301) 581-5100
Ticket Office Fax: (301) 581-5101
Voice By Phone: (301) 581-5100
Via Maryland Relay Services for MD residents at 711 or out of state at 1(800) 735-2258
Email: tickets@strathmore.org
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